Do you want to recover the data you lost in your hard drive?

• Lost all your memories by computer virus?
• Reformatted* your hard drive by accident?
• Accidentally deleted/overwrote important files?
• Dropped your hard drive and can’t access it anymore?

*There are two types of hard disk formatting: Logical formatting and physical formatting. Please be noted that the content of hard disk is completely deleted by physical formatting and the data cannot be recovered.

Before giving up, you can work with an external data recovery services company to retrieve your data. For your convenience we are providing links to data recovery service providers.

By clicking on the logos below you agree to the specific disclaimers below.
The following service providers offer data recovery services to Toshiba HDD customers at a discounted rate.

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Disclaimer

 

(a) Your selection of one of the independent and external service providers listed below (“Service Provider”) is at your own risk. You are in no way restricted from selecting a service provider for data recovery services other than those listed below .

 

(b) Any agreement you reach with a Service Provider for data recovery services is concluded exclusively between you and the Service Provider. Toshiba Electronics Europe GmbH and its affiliates (collectively hereinafter referred to as “TOSHIBA”) will in no event become a party to such agreement.

 

(c) TOSHIBA MAKES NO WARRANTY, EXPRESS OR IMPLIED, AND EXPRESSLY DISCLAIMS ALL WARRANTIES REGARDING THE SERVICES PROVIDED BY AN INDEPENDENT AND EXTERNAL SERVICE PROVIDER, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY REGARDING THE QUALITY OR RELIABILITY OF THE INDEPENDENT AND EXTERNAL SERVICE PROVIDER’S SERVICES, NON INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE.

 

(d) Using data recovery services from a Service Provider will not void the Toshiba Warranty for any external and internal Toshiba hard drive (“hard disk”) granted to an end user who purchased a hard disk (“Toshiba Warranty”). However, if as a result of the data recovery services by the Service Provider the hard disk has been damaged or rendered defective the Toshiba Warranty will not apply to this damage or defect.

 

(e) In accordance with the Toshiba Warranty TOSHIBA assume no liability for any loss or damages of any kind that relate to, arise out of or result from the performance of services by a Service Provider, including, but not limited to, any loss of or damage to data contained on a Toshiba hard disk, e.g. attributable to misuse or tampering, improper handling or other causes as specified in the Toshiba Warranty. You are responsible for saving (backing up) any data. TOSHIBA does not warrant or cover any financial or other loss, caused by data loss.

 

(f) Actual conditions of data recovery services are subject to each Service Providers’ web page instructions.

 

 

FAQ

• Does Toshiba offer its own data recovery service?

  No, Toshiba does not perform data recovery in-house. Instead, the company collaborates with specialized external partners. Their website provides links to authorized providers like Ontrack and DriveSavers, who possess the necessary laboratory equipment to recover data from defective storage media.

• Are there special terms for Toshiba hard drive owners?

  Yes. If you access partners like Ontrack or DriveSavers via the links on the official Toshiba website, you as a Toshiba customer receive discounted rates for data recovery. It is therefore worth starting the process through the Toshiba portal.

• What happens to my product warranty if I have data recovery performed?

  This is a crucial point: If you use one of the authorized partners (such as Ontrack or DriveSavers), your limited warranty for the hard drive usually remains intact.

  Note: You must obtain written confirmation from the service provider stating that data recovery was performed.

  With unauthorized third-party providers, you risk the warranty becoming void if the housing is improperly opened or tampered with.

• How should I act if I notice data loss?

  As soon as you suspect data has been lost or the hard drive has a defect, you should switch off the device immediately and stop using it.

  Every further write operation or boot attempt can overwrite the lost data or worsen physical damage. Once the device is off, contact one of the recommended data recovery specialists for an initial assessment.

• What should I do if I accidentally deleted files from my Toshiba hard drive?

  Stop using the drive immediately to maximise recovery chances, and contact a professional data recovery service such as Ontrack or DriveSavers. Avoid writing new data to the drive, as this can overwrite recoverable files. This situation also serves as a reminder to maintain a regular backup routine, as a current backup remains the most reliable protection against data loss.

• Can data be recovered from a physically damaged Toshiba hard drive?

  In many cases, yes. Professional data recovery services have specialist tools to recover data from physically damaged drives, including those that have been dropped or are no longer accessible. Success rates depend on the extent of the damage.

• What is the difference between logical and physical hard drive formatting for data recovery purposes?

  Logical formatting reorganises the file system without permanently erasing the underlying data, meaning recovery is often possible. Physical formatting overwrites data sectors, and recovery afterward is very difficult. Whether any data can be retrieved depends heavily on the specific formatting process used and what has happened to the drive since.

• Is Toshiba responsible for data loss if a data recovery service fails?

  No. Toshiba makes no warranty regarding the quality or reliability of partnered data recovery services and accepts no liability for data loss resulting from their activities. The agreement for data recovery services is made directly between the customer and the service provider.