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Toshiba

Declaration on Accessibility

Introduction

We, Toshiba Electronics Europe GmbH, are committed to ensuring that our website is accessible to everyone, including users with disabilities. We strive to meet or exceed the requirements set forth in the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA and be in compliance with the German Accessibility Enhancement Act (Barrierefreiheitsstärkungsgesetz, BFSG) and Directive (EU) 2019/882 on the accessibility requirements for products and services (EU Accessibility Directive).

This accessibility statement applies to:
www.toshiba-storage.com

General Description of Digital Services

Contact Form – HDD Innovation Lab

The contact form – HDD Innovation Lab is a web-based tool that allows website visitors to send messages or inquiries to Toshiba Electronics Europe GmbH without needing to use traditional email or other methods. It includes the following fields:

    • Name*
    • Company*
    • Email*
    • Message*

*This information is required

The incoming messages are forwarded to the following e-mail address: [email protected].

Contact Form – Support

The contact form – Support is a web-based tool that allows website visitors to send messages or inquiries to Toshiba Electronics Europe GmbH without needing to use traditional email or other methods. It includes the following fields:

  • Name*
  • Email*
  • Address
  • Product Category
  • Topic
  • Comment or Message*

*This information is required

The incoming messages are forwarded to the following e-mail address: [email protected].

Data Recovery Service

External data recovery service providers specialize in retrieving lost, deleted, or corrupted data from storage devices like hard drives. These services employ specialized tools and techniques to recover data that may be inaccessible due to hardware or logical failures. Data recovery can range from recovering accidentally deleted files to restoring data from severely damaged devices. Under Data Recovery – EMEA website visitors will be forwarded to external service providers offering data recovery services.

Warranty Processor

Toshiba Electronics Europe GmbH uses an external warranty processor, StorRepair GmbH, who is responsible for handling and processing warranty claims, ensuring that customers receive appropriate support in case of defective products. This involves tasks like reviewing claims, validating information, and coordinating with various parties to resolve any issues.

Under Warranty – EMEA website visitors will be forwarded to the external service portal of StorRepair GmbH.

Where-to-buy

The Where-to-buy page helps customers to find out where to purchase a product they are interested in. Website visitors can choose their country and the relevant type of seller, and will then get an overview of matching marketplaces. When clicking on the logos, they will be forwarded to the website of the external suppliers selling our products.

Applicable Accessibility Standards

This website complies with the requirements of:

  • WCAG 2.1 Level AA and
  • Other relevant legislation, including the German Accessibility Enhancement Act, especially §14 BFSG in conjunction with §3 para. 1 BFSG and the corresponding Regulation on the Accessibility Enhancement Act (Verordnung zum Barrierefreiheitsstärkungsgesetz, BFSGV).

Measures to Ensure Accessibility

To support accessibility, we:

  • Provide alternative text for images.
  • Use clear and consistent navigation.
  • Ensure that all interactive elements are accessible via keyboard navigation.
  • Support screen readers and other assistive technologies.
  • Use sufficient color contrast for readability.
  • Provide captions or transcripts for multimedia content.

Assistive Technologies

Our website is designed to be compatible with major assistive technologies, including:

  • Screen readers (e.g., JAWS, NVDA)
  • Voice recognition software
  • Screen magnifiers
  • Alternative input devices

Ongoing Improvements

We are continually working to enhance the accessibility of our website. Our team regularly tests the site, consults with experts, and incorporates user feedback to ensure ongoing compliance and usability.

Feedback and Contact Information

If you experience any accessibility barriers or need content in an alternative format, please contact us:

Toshiba Electronics Europe GmbH

Hansaallee 181

40549 Düsseldorf

Germany

Phone : +49 (0) 211 5296-0

E-mail : [email protected]

Managing Director: Peter Lieberwirth
Commercial register: Düsseldorf HRB 22487
VAT identification number: DE811207415

Responsible State Market Surveillance Authority

You also have the right to contact the responsible state market surveillance authority who will support you in asserting your rights:

Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen

c/o Ministerium für Arbeit, Soziales, Gesundheit und Gleichstellung Sachsen-Anhalt
Postfach 39 11 55
39135 Magdeburg

Phone: 0391 567 6970
E-​mail: MLBF(at)ms.sachsen-​anhalt.de.